About Virtrex

What is Virtrex and who is it for?
What are the benefits of remote selling and will it remain relevant after the pandemic?
Is Virtrex privacy compliant?
People would like to experience a product by touching it. How is it possible to replace it online?

Your account and payment

What does Virtrex cost?
Can I upgrade my selected package?
Is there a demo or free trial of the platform?
How do I cancel my Virtrex Contract?

Using Virtrex

What languages are supported, and how can I change the platform's language?
How many associates can I invite to Virtrex?
Does Virtrex offer different roles for my associates?
When should I start preparing an exhibition if I am an exhibitor or organizer?
How many people can participate in my Expo?
How can brands get in touch with visitors of an exposition?
Does Virtrex offer an online shopping feature?

Technical Informations

How does streaming work?
Which Browser should I use?
What are the recommended size, formats, and resolutions for uploaded media files?
What needs to be considered when using 3D products?
Can I use my own 3D scans?


Does Virtrex offer a service where my complete account and exposition will be set-up for me?
Can I request 3D scanning of my products from you?
How do I get a customized template for my virtual showroom?
Is there a specific contact person who will introduce me to the tool?